Refund policy

Returns & Refunds Gar‑Zen Botanical Designs accepts returns on non‑plant items within 14 days of delivery. Items must be unused, in original condition, and returned with all packaging.

Live Plants Due to the nature of live plants, we do not accept returns. However, we stand behind the quality of every plant we ship. If your plant arrives damaged, unhealthy, or does not match the description, please contact us within 48 hours of delivery with photos. We will gladly offer a replacement or store credit.

How to Start a Return or Claim To begin a return or report an issue, email us at support@garzenbotanicals.com with your order number and photos (if applicable). We respond within 24 hours.

Refunds Approved refunds are issued to the original payment method. Refunds may take 3–5 business days to appear depending on your bank.

Exceptions

  • Clearance items are final sale.

  • Custom or personalized items cannot be returned.

  • Plants cannot be returned once delivered, but are covered under our 48‑hour arrival guarantee.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.