Shipping policy

Shipping Policy

Processing Time Orders are processed and shipped within 1–2 business days. All live plants are packaged with care to ensure safe arrival.

Shipping Methods We ship using USPS, UPS, or FedEx depending on the destination and the type of product. Shipping rates are calculated at checkout based on weight, size, and location.

Live Plant Shipping Plants are shipped in protective packaging to prevent damage. During extreme weather, we may delay shipping to protect plant health. If a delay is necessary, we will notify you by email.

Delivery Estimates Delivery times vary by carrier, but most orders arrive within 2–5 business days after shipment. Tracking information is provided for all orders.

Incorrect Address Customers are responsible for entering the correct shipping address. If an order is returned due to an incorrect address, reshipping fees will apply. 

Customers are responsible for entering the correct shipping address. If an order is returned due to an incorrect address, reshipping fees will apply.

Damaged or Lost Packages If your order arrives damaged, please contact us within 48 hours with photos. If a package is lost in transit, we will assist in filing a claim with the carrier and provide a replacement or store credit when applicable.

Shipping Restrictions Some plants cannot be shipped to certain states due to agricultural regulations. If an item cannot be shipped to your location, we will notify you and issue a refund.

Warm/Cold Weather Protection During extreme temperatures, we may include heat packs or insulation when needed. Additional fees may apply.

International Shipping At this time, we do not offer international shipping.